Call Details

Customer Name

Contact Person

Phone

Call Type

Req. date

Time

Criticality

Normal Facilitating General

Account Engineer Details

Engineer Name

Rep. Date

Time

Escalation Type

Type

 Escalation Normal

Escalated to

Remarks

Call Status Updation ( By Symmetric )

Closed the Call

 Yes No

SDAR No & Details 

Problem Reported

Action Taken

Start date

Time

End date

Time

Closer Approval by Customer

Is the Call Status Updated by the Engineer

Yes    No

Is the Call Closed within time

Yes    No

Do Calls get responsed within time

Yes    No

How is the Attitude/Manner of Engineer

Good Fair  Poor

Give your feed back of our Organisation to work with you

Good Fair  Poor

Overall, Are you satisfied with the quality and Professionalism in the level

Yes     No